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Policies

WAIVER POLICY
All participants are required to have a valid wavier before they are allowed to jump.  All jumpers under 18 years of age MUST have a waiver signed by their own parent or legal guardian – ABSOLUTELY NO EXCEPTIONS! Our waiver is a LEGAL DOCUMENT and is LEGALLY BINDING IN A COURT OF LAW.  Nannies, grandparents, neighbors, aunts/uncles, older siblings, etc. CANNOT sign for a minor.  All jumpers 18 or older must sign their own waiver but should bring valid identification. Online waivers signed at home or in-house at the kiosk will be kept on file for future visits or until the waiver system needs to be updated at the discretion of the HIGH FIVE PINEVILLE, LLC. A paper waiver is only good at the time of use and will not be stored on file.

PARTY/EVENT POLICY
A $100 deposit is required upon booking to hold any group reservation. By placing the $100 deposit, you are agreeing to our Terms & Conditions of Services.

AGE POLICY
All jumpers must be at least 3 years old to jump. The only exception is Monday mornings for our Munchkin Monday special for jumpers 2-6 year olds.

REFUND POLICY
Tickets purchased online are for a particular date and time. ALL SALES ARE FINAL. No refunds, transaction cancellations or exchanges will be issued for date/time changes. All prices listed are in US dollars.

PRIVACY POLICY
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personal information to anyone.

SECURITY POLICY
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

PURCHASED TICKET POLICY
The purchase is for tickets which can be picked up at Sky High Sports during the date and time of the reservation.

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ASTM International Association of Trampoline Parks